Help with pattern imports, visible-evidence reports, saved report history, and PDF exports.
Send the app version, iOS version, and a screenshot of the report issue. Do not email copyrighted pattern PDFs unless you have rights to share them.
Contact UsStitchGuard only reviews visible details in the imported screenshot, photo, or PDF page. If a thread key, chart crop, or preview detail is missing from the input, the report should mark it unknown instead of guessing.
Reports are practical buying aids. StitchGuard cannot confirm copyright ownership, seller identity, AI assistance, refunds, legal status, or guaranteed stitchability.
Delete saved reports in the app library or remove the app to clear local imported references. For per-device purchase or restore records, email support.
StitchGuard Pro subscriptions are handled by Apple. Use Restore Purchases in the app with the same Apple ID, or cancel from Apple ID Settings.
| Request | What happens |
|---|---|
| Restore a purchase | You do it, with Restore Purchases and the original Apple ID. We can talk you through it. |
| Refund a purchase | Apple handles it, through Report a Problem. We cannot issue an App Store refund. |
| Recover deleted data | Not for on-device data, which has no server copy. If the app generates media for you, its privacy policy says how long the server keeps that. |
| Look at your content | Only what you send us. We cannot see what is on your device. |
| Fix a failed generation | Often, if you send the prompt and roughly when it ran. |
Name the app, say what you expected and what happened instead, and give the approximate time it happened. That is usually enough to find the request in the logs on the first pass, which is what turns a long exchange into a short one.
Use Restore Purchases first, signed in with the Apple ID that made the purchase. Purchases are tied to that Apple ID rather than to the device, so a different ID on the same phone will not find them.
It depends on what it was, and on the app. Most of these apps do their work entirely on the device: notes, photos and records they keep have no server copy, so deleting them is final, which is the drawback of on-device storage and the benefit in the same breath. The apps that GENERATE media for you are the exception, and their own privacy policy says so: a generated video or image is kept server-side for a limited period so your in-app gallery can show it, and you can ask us to delete those records from the contact page.
We cannot refund an App Store purchase; that is handled by Apple, through Report a Problem. We cannot change what a model generated for a prompt that was refused, and we cannot see your content unless you send it to us.
A message that names the app, the account or Apple ID address, and what you expected usually resolves the case straight away. If your question is about whether the app does a specific thing, the product page answers it faster than we can, and you are welcome to write anyway if it does not.
