Help Center
Find answers to common questions and learn how to make the most of bonega.ai
Getting Started
Learn how to create your first AI-generated video
Video Settings
Understand AI models, aspect ratios, and customization options
Billing & Credits
Manage your subscription and understand credit usage
Frequently Asked Questions
How do I generate my first video?
Simply enter a text description in the prompt box, select your preferred AI model, choose the duration, and click Generate. Your video will be ready in minutes.
What AI models are available?
We offer multiple powerful AI models: Kling2 for general video generation, Veo3 for the latest advancements in AI video technology...
How long can my videos be?
Unlike other platforms, bonega.ai has no duration restrictions. You can create videos of any length using our flexible credit system that scales with your usage.
What video resolutions are supported?
We support multiple resolutions, including 720p and 1080p depending on your subscription plan.
How do credits work?
Each video generation consumes credits based on duration and quality settings. Credits refill monthly with your subscription or can be purchased separately.
Technical Support
Video generation failed or stalled
If your video generation fails, check your credit balance and try with a simpler prompt. Complex scenes may take longer to process. Content that is too explicit may also be blocked.
Video quality is not as expected
Try adjusting your prompt to be more specific about visual elements, camera angles, and lighting. Different AI models may produce varying results.
Cannot download my video
Ensure your video generation is complete and you have sufficient credits. Try refreshing the page or contact support if the issue persists.
Account or billing issues
For subscription, billing, or account-related questions, please contact our support team at contact@clashware.com or use the chat feature.
API access and integrations
Enterprise customers have access to our API for custom integrations. Contact our enterprise team for documentation and access credentials.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you succeed.