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Bonega AI Help Center

Guides, tutorials, and answers for generating AI videos, managing credits, and getting the most out of Bonega.

Getting Started

Learn how to create your first AI-generated video

Video Settings

Understand aspect ratios, durations, and customization options

Billing & Credits

Manage your subscription and understand credit usage

Frequently Asked Questions

How do I generate my first video?

Type a text description in the prompt box, choose the duration, and click Generate. Bonega routes your prompt through the best available AI pipeline automatically. Your video will be ready in minutes.

What AI does Bonega use?

Bonega is one pipeline, not a list of models you pick from. We continuously benchmark every major AI image and image-to-video tool and route every video through whatever produces the highest quality right now. When something better launches, your next video uses it automatically, at the same price.

How long can my videos be?

A finished video has no maximum length and no plan limits it — your credit balance is what you spend. A single request is capped: the generation form offers up to 120 seconds, and the API accepts up to 650 seconds per request. To go longer, extend a finished video: each extension appends up to another 120 seconds and nothing caps the running total.

What video resolutions are supported?

Videos are generated at 720p, the same on every plan. What you choose is the shape of the frame, 9:16 portrait or 16:9 landscape, not the resolution.

How do credits work?

Each video generation consumes credits based on duration and quality settings. Credits refill monthly with your subscription or can be purchased separately.

Technical Support

Video generation failed or stalled

If your video generation fails, check your credit balance and try with a simpler prompt. Complex scenes may take longer to process. Content that is too explicit may also be blocked.

Video quality is not as expected

Try adjusting your prompt to be more specific about visual elements, camera angles, and lighting. The more concrete the prompt, the more reliable the result.

Cannot download my video

Ensure your video generation is complete and you have sufficient credits. Try refreshing the page or contact support if the issue persists.

Account or billing issues

For subscription, billing, or account-related questions, please contact our support team at [email protected] or use the chat feature.

API access and integrations

Enterprise customers have access to our API for custom integrations. Contact our enterprise team for documentation and access credentials.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you succeed.