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Reinstalled or switched devices? Open the paywall or Settings and tap Restore Purchases with the Apple ID that made the original monthly or lifetime purchase. A linked partner uses Refresh Access instead; the purchase belongs to the buyer. Both devices need a network connection for household access checks.
If a scan verdict or Ask Anything answer looks wrong, describe the product, expected result, approximate time, and what happened. Include the barcode or a screenshot only if you want us to review it. For partner-link issues, both devices need a network connection; you can unlink and re-invite from Settings, Partner. BumpWise gives general information, not medical advice.
Core scanning, verdicts, reasons, and sources are free with no daily cap. Pro increases the daily Ask allowance; safety, network, and service limits still apply. Pro Monthly is $4.99 with a 3-day trial for eligible Apple IDs and auto-renews. Lifetime is a one-time $29.99 purchase with no trial or renewal. Manage or cancel subscriptions in iOS Settings, Apple ID, Subscriptions. Apple handles purchase refunds through Report a Problem; support cannot issue an App Store cash refund.
Ask permission and partner sharing are separate. Ask sends your question, recent conversation, and selected role, mode, lifecycle phase, pregnancy week or trimester, and focus to the AI provider named in your permission (Anthropic in current versions of the app, OpenAI in earlier versions). Withdraw AI permission in Settings to cancel pending questions and prevent new requests. This cannot undo data already sent. Contact us about access or deletion, and read the Privacy Policy for local, household, and provider records. Contact Us Read the Privacy Policy
BumpWise needs no account or sign-in. A persistent device identifier links service requests, purchases, and optional household records. Names, exact dates, and diary entries are not automatically added to Ask context, but anything you type in a question or conversation can be sent. Only attach personal information you want support to review. Do not send Apple ID passwords or other sign-in credentials. Contact Us
| Request | What happens |
|---|---|
| Restore a purchase | Restore Purchases checks monthly or lifetime Pro with the original Apple ID. A linked partner uses Refresh Access. Support can explain the steps but cannot transfer an Apple purchase between Apple IDs. |
| Refund a purchase | Apple decides App Store purchase refunds through Report a Problem. Support cannot issue that cash refund or cancel your Apple subscription. |
| Recover deleted data | Local profile, scans, diary, and preferences are not a complete cloud backup. Recovery is not guaranteed. Optional shared household records are different from local-only records. |
| Review a result | Send the product barcode, expected result, approximate time, and what went wrong. We cannot see your device screen or promise a particular AI answer. Attach a screenshot only if you want us to review it. |
| Change sharing or AI permission | Withdraw AI permission controls Ask requests. Partner categories, unlinking, and household deletion are separate controls. Neither control recalls information already sent to an AI provider or copies saved elsewhere. |
Name BumpWise, describe what you expected and what happened, and give the approximate time. For a scan issue, include the product barcode if available. For partner access, say which device bought Pro and whether the devices are still linked. Use an address where we can reply; do not send Apple ID credentials or sensitive content you do not want us to review.
Tap Restore Purchases in the paywall or Settings using the Apple ID that bought monthly or lifetime Pro. A different Apple ID will not restore that purchase. A linked partner uses Refresh Access instead; one purchase can support a consented two-person household. If access is still missing, tell us what the app reports. Support cannot move purchases between Apple IDs.
After you grant Ask permission, your question, up to 20 recent conversation turns, and selected role, mode, lifecycle phase, pregnancy week or trimester, and focus go through our backend to the AI provider named in your permission (Anthropic in current versions of the app, OpenAI in earlier versions). Profile names, exact dates, and diary entries are not automatically added to this context. Personal information you type in the question or conversation can still be sent. Ask content is used for the response and is not saved as a conversation in our backend; request and allowance records are separate. We do not promise a fixed provider retention period or deletion from every provider.
No. Withdraw AI permission in Settings cancels pending Ask questions and prevents new Ask requests. It cannot undo information already sent. Partner sharing has separate household membership and category permissions, with sharing categories off by default. A selected shared check-in tag and lifecycle phase can be sent to Anthropic to generate a partner care tip, or to OpenAI if check-in sharing was turned on in an earlier version of the app and has not been turned off and on again since. Use partner sharing controls to change categories, unlink, or delete household data.
Delete all local data in Settings clears local profile, mode, diary, saved scans and answers, favorites, and related preferences. Deleting the app also removes its local container. These actions do not cancel Apple purchases or recall provider data, exports, or copies on another device. Use partner controls to revoke categories, unlink, or delete shared household records; contact support about per-device server data or access requests. Care events no longer awaiting delivery are scheduled for server cleanup after 90 days, but failures or queued delivery can keep them longer. We cannot guarantee recovery of deleted local data or deletion from every provider.
Pro increases the Ask allowance; it does not remove every limit on requests. The Free allowance resets at UTC midnight. Pro allowances are tracked in rolling 24-hour windows per device and Pro purchase transaction. Safety, network, and availability limits also apply. Check the message shown in the app and try again when it advises. A failed answer does not automatically produce an App Store cash refund. For medical decisions, speak with a doctor, pharmacist, or midwife.
Name BumpWise, the approximate time, expected result, and what happened. Include a reachable reply address rather than Apple ID credentials. We aim to reply on the next working day; this is not a guaranteed resolution time. The product and privacy pages explain features and data handling, and you can contact us if they do not answer your question.
