How fast do you reply?
We aim to answer email on the next working day. If your message is about a failed generation, include the prompt and the approximate time it ran, because that is what lets us find it in the logs on the first pass.
Contact Us
Have questions about our AI video generation platform? We'd love to hear from you. Reach out to us and we'll get back to you as soon as possible.
Get in Touch
Before you write
Which channel should I choose?
Email for anything about your account, billing, or a specific generation. Telegram for product questions and updates you are happy to discuss in public. Phone contact is kept for urgent technical incidents and enterprise enquiries.
I was charged and something went wrong. What do I send?
Send the email address on the account and the date of the charge. Do not send card numbers: payments are processed by Stripe and we never see or need the full number to find a transaction.
Can you help with the iOS apps too?
Yes. The apps listed on our apps page are built by the same team and reach the same inbox, so name the app in your first line and the message goes to the right person immediately.
What will you not be able to do?
We cannot recover a video from a deleted account, restore a purchase made under a different Apple ID, or unblock a prompt that our providers refuse. Saying so here saves you a day of waiting for an answer that will not change.
What this means for you
One email with the account address, what you expected, and what happened is almost always enough to resolve a case in a single round trip. If your question is about whether the product suits a specific use, the pricing page and the FAQ answer it faster than we can, and you are welcome to write anyway if they do not.